Artificial intelligence – task takeover or quality improvement?

Artificial intelligence (AI) has now also become established in the world of work. As was the case with earlier technological innovations, questions are once again arising with regard to the replacement (substitution) and supplementation (augmentation) of human work. This article investigates the consequences of the use of AI for work outcomes from an employee perspective. For this purpose, current survey data from the Digital Transformation and the Changing World of Work project (DiWaBe 2.0) is evaluated and differentiated at the level of the main occupational groups of the 2010 Classification of occupations (KldB 2010). The results reveal varying degrees of exposure of occupations and a relevant correlation of substitution and augmentation effects.